Frequently Asked Questions
Quick answers to the most common questions about orders, shipping, returns, and our products.
When will my order ship?
Most orders are processed within 1–3 business days. During peak launches or holidays, processing times may be slightly longer, but we always work to get your order out as quickly as possible.
How long does shipping take?
Shipping times vary depending on your location and the selected shipping method at checkout. You'll see an estimated delivery window at checkout and in your shipping confirmation email once your order has been dispatched.
Can I change or cancel my order?
We start preparing orders shortly after they are placed. If you need to make a change, contact us as soon as possible with your order number. While we can't guarantee modifications, we'll do our best to help.
What is your return policy?
We offer a returns window for unworn items in their original condition and packaging. Please refer to the Shipping & Returns page for full details on eligibility, timelines, and how to start a return.
Do you ship internationally?
Availability of international shipping depends on your region and current logistics. At checkout, you'll see whether your address is eligible and which shipping options are available.
How do I find my size?
You can refer to our Size Guide for detailed measurements for each size. If you are between sizes or unsure, we generally recommend sizing up for a more relaxed fit.
How do I care for my garments?
Care instructions are included on each product page and on the garment label. In general, we recommend washing inside out on a gentle cycle with similar colors and avoiding high-heat drying to preserve prints and fabrics.
My order arrived damaged or incorrect. What should I do?
If something isn't right with your order, please contact us as soon as possible with your order number and photos of the issue. We'll review the situation and work with you on a replacement or suitable resolution.